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Manual Therapy
  • Joint Manipulation
  • Mobilisation
  • Soft Tissue Massage
  • Ultrasound
  • Interferential
  • Biofeedback
  • TENS
  • Core Stability
  • Muscle Strengthing
  • Balance Re-education
  • Posture Correction
massage gift vouchers
Do your muscles feel "knotty" or does somebody in the family need a body overhaul?
We're here to help.
Gift Vouchers are available from Reception.

Patient Survey Results

As part of the Clinic's Quality System, we regularly survey our patients to see what they think of us. Patients are invited to complete a questionnaire and rate our services on a scale from 1 (poor) - 5 (excellent) and to leave their own comments.
The most recent questionnaire is summarised below along with all written comments received.

We are again pleased that 100% of the patients would recommend us to a friend.
The Questionnaire
Please rate the following Average Score Percentage
Was your telephone enquiry or e-mail dealt with efficiently? 4.93 98.5%
Were you offered an appointment time that suited you? 4.85 97.0%
Were you given clear directions to the Clinic? 4.85 97.0%
Were you given information on available parking? 4.56 91.2%
Were you greeted in a warm and welcoming manner? 4.98 99.5%
Are the waiting facilities comfortable? 4.8 96.0%
Did your appointment start on time? 4.83 96.5%
Did your Physiotherapist explain your problem and give a diagnosis? 4.95 99.0%
Did your Physiotherapist explain how treatment could help? 4.93 98.5%
Did you feel your treatment was effective? 4.73 94.5%
How would you rate our website? 4.73 94.5%
Overall, what is your view of the Practice? 4.9 98.0%
Would you recommend this Clinic to a friend? 5 100%
The Comments
Very friendly atmosphere. Professional manner from physiotherapist and I felt that I was fully listened to and the information I was given was clear and informative
I was recommended by a work colleague and was very pleased with the way everything was carried out by the clinic
Very pleased with the clinic
Didn't know you had a website
Excellent service whenever I have needed it
Premises improvement on old McNaughton with parking available
Warm and friendly atmosphere. Many thanks to all!
Very cheerful and pleasing receptionists
Physiotherapists are skilful and good at explaining what they are going to do and their aim
Absolutely brilliant, no complaints at all!
The location is slightly weird and rooms could be cosier but ease of parking is compensation enough
Staff are all re-assuringly competent and communicate well. Treatment is excellent so overall no changes require
Appreciate all questions being answered and explanations given plus exercises recommended and demonstrated if queried
I find point-out areas on the skeleton in Reception helpful
Notices in waiting area re classes are good info. Background quiet, radio channel good
First class service and most importantly I am delighted with the outcome of my treatment
Having received physio at other practices in the past, I would have no hesitation in fully recommending McNaughton Physiogrange
Very good. Saw your article/advert in local free magazine
Generally very efficient and focused
Thank goodness for all of you at Physiogrange
Polite and efficient
Input has been flawless
Parking within Gillis Centre sometimes difficult. Can park in street nearby but have to pay - that could be pointed out. Otherwise everything very good
Warm, friendly, professional, excellent
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